Fridge & Freezer Repairs

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The Fast Repair Difference

Fantastic Rates: Save money by paying fair and reasonable Callout/Labour rates.

No Upfront Payments: You don’t need to make any upfront payments to book a repair through Fast Repair. Just tell us about your urgent repair and we’ll match you with the earliest available engineer in your area.

Support Local Businesses: Book directly with a local service provider and support a local business in your area.

Transparent Pricing: No hidden fees. Get a clear, upfront quote before you book.

Vetted Professionals: All engineers are vetted, insured, and have a proven track record of quality workmanship.

Speedy Service: Fast Repair Partners update their availability in the Fast Repair app and we allocate jobs based on which engineer has the earliest availability. This means we can provide Same/Next Day repair services in every location!

Real-Time Tracking: Know exactly when your engineer will arrive with our live tracking feature.

Frequently Asked Questions

Read answers to the most commonly asked questions

1. Why has my fridge freezer stopped working completely?

First, check the basics. Ensure the appliance is plugged in and switched on at the socket. Then, check your home’s main fuse box to see if a switch has tripped. If the power supply is fine, there may be a fault with the appliance’s internal components, such as the thermostat or the compressor. For a safe and accurate diagnosis, it’s best to call a professional.

2. My fridge is warm but the freezer is working fine. What's the problem?

This is a common issue, especially in “frost-free” models. It often points to a problem with the defrost system or a blockage in the air vents that circulate cold air from the freezer to the fridge section. While you can check that the vents inside the fridge aren’t blocked by food items, diagnosing and fixing the defrost system requires a qualified technician.

3. Why is my fridge freezer making a loud or unusual noise?

A gentle hum is normal, but loud buzzing, rattling, or grinding noises are not. Rattling can sometimes be fixed by ensuring the appliance is level on the floor and not touching any walls or cabinets. However, a persistent loud buzz or grinding noise often indicates a problem with the fan motor or the compressor, which will need a professional inspection from a Fast Repair engineer.

4. There's a pool of water on the floor. Is this a serious problem?

Often, this is caused by a simple blockage. Inside your fridge, there is a small drain hole at the back that can get clogged with food debris. You can safely clear this with a cotton bud. Also, check the drip pan at the back of the unit hasn’t overflowed. If the leak persists, it could be a more serious issue that needs a professional repair to prevent water damage to your floor and kitchen.

5. My "frost-free" freezer is full of ice. Why is this happening?

A “frost-free” freezer shouldn’t build up thick layers of ice. When this happens, it’s a clear sign that the automatic defrost system has failed. This could be due to a faulty defrost heater, sensor, or timer. Our engineers can quickly identify the faulty component and replace it for you.

6. Is it worth repairing my old fridge freezer or should I just buy a new one?

In many cases, a repair is far more cost-effective than a replacement. Common faults like a broken thermostat, a faulty fan, or a blocked drain are often simple and inexpensive for a professional to fix, adding many more years to the life of your appliance. A Fast Repair engineer can give you an honest assessment of the fault and help you make the best decision.

7. How quickly can Fast Repair fix my fridge freezer?

We understand that a broken fridge freezer is an emergency. We pride ourselves on our fast response times and aim to get a qualified engineer to you as quickly as possible. Our engineers carry a wide range of common spare parts with them to maximise the chance of fixing the appliance on the very first visit.

8. Are your engineers qualified to repair my brand of fridge freezer?

First, check that the temperature dial hasn’t been accidentally turned to its coldest setting. Also, make sure that sensitive items like salad and milk are not pushed directly against the cold air vents at the back of the fridge. If adjusting the settings doesn’t solve the problem, the thermostat is likely faulty and will need replacing.

9. My food is freezing in the fridge compartment. What can I do?

While our platform matches you with contractors based on your service needs and their expertise, you can request a specific contractor if you have a preference based on previous positive experiences.

10. How do I book a repair with Fast Repair?

Booking a repair is simple. The quickest way is to use our online quote and booking system, where you can describe the fault and select a convenient time for an engineer to visit. We’ll provide a clear quote so you know the cost upfront.

Common Faults Troubleshooting Guide

1. The Fridge or Freezer Isn’t Cold Enough

What you can do:

Check the Thermostat Dial: Ensure the temperature setting hasn’t been accidentally turned down. For the fridge, aim for 3-5°C (37-41°F). The freezer should be around -18°C (0°F).
Don’t Overfill: Overcrowding the appliance blocks airflow, preventing cold air from circulating properly. Make sure there’s space between items.
Check the Door Seals: Close the door on a banknote. If you can pull it out easily, the seal is weak and letting cold air escape. Clean the seals with a mild detergent and warm water to ensure they are making good contact.
Clean the Condenser Coils: Unplug the appliance and locate the coils (usually on the back or underneath). Carefully vacuum away any dust and pet hair, as clogged coils can’t release heat effectively, reducing cooling performance.

When to call Fast Repair: If you’ve taken these steps and the appliance is still not cooling, it could indicate a serious issue like a faulty thermostat, a failing compressor, or a refrigerant gas leak. These problems require a certified technician. Get a Professional Quote from Fast Repair.

2. The Appliance is Noisy

What you can do:

Level the Appliance: If the fridge freezer is not perfectly level, it can cause vibrations. Adjust the feet at the bottom until it is stable and doesn’t rock.
Check for Obstructions: Ensure the appliance isn’t touching the wall or surrounding cabinets, as this can cause rattling. Also, check that items inside aren’t vibrating against each other.

When to call Fast Repair: A constant loud buzzing, humming, or grinding noise can be a sign that the compressor or one of the fans is failing. It’s best to have this diagnosed by a professional. Get a Professional Quote from Fast Repair.

3. Water is Leaking onto the Floor

What you can do:

Check the Drain Hole: Inside the fridge, at the back, there is a small drain hole that channels condensation away. This can get blocked with food particles. Gently clear it with a cotton bud or a piece of thin wire.
Check the Drip Pan: Unplug the appliance and pull it out to locate the drip pan underneath (near the compressor). It may be cracked or have overflowed. Carefully empty and clean it.

When to call Fast Repair: If the drain hole is clear and the drip pan isn’t cracked, a leak could be coming from a water line (on models with an ice/water dispenser) or be a sign of a more serious defrosting issue. Get a Professional Quote from Fast Repair.

4. There’s a Lot of Frost or Ice Building Up in the Freezer

What you can do:

Check the Door Seal: A faulty or dirty door seal allows warm, moist air to enter the freezer, which then freezes and turns into frost. Clean the seal and perform the banknote test described in the first point.
Limit Door Opening: Try not to leave the freezer door open for extended periods.

When to call Fast Repair: For “frost-free” models, a heavy ice buildup is a clear sign that the automatic defrost system is broken. This could be due to a faulty defrost heater, sensor, or timer, all of which require a technician to repair safely. Get a Professional Quote from Fast Repair.

5. The Fridge is Freezing My Food

What you can do:

Adjust the Thermostat: The temperature dial may have been accidentally knocked to a colder setting. Try turning it up slightly.
Ensure Proper Airflow: Don’t place sensitive items like salads or milk right next to the cold air vents at the back of the fridge, as this is the coldest spot and can cause them to freeze.

When to call Fast Repair: If adjusting the temperature setting has no effect, the thermostat or temperature sensor (thermistor) is likely faulty and needs to be replaced by a professional. Get a Professional Quote from Fast Repair.

6. The Interior Light Isn’t Working

What you can do:

Replace the Bulb: The most common cause is simply a blown bulb. Unplug the appliance, then consult your user manual to find out how to access the bulb and what type of replacement is needed.

When to call Fast Repair: If a new bulb doesn’t solve the problem, there could be an issue with the door switch that activates the light, or a fault in the light’s wiring. This is a job for an engineer. Get a Professional Quote from Fast Repair.