These Terms and Conditions regulate the provision of services facilitated by ClickAhead Marketing Limited, henceforth referred to as “Fast Repair,” to its customers. These Terms and Conditions govern your use of our website (fast.repair) and mobile applications (the “Platform”). By using our Platform, you agree to be bound by these terms. Please read them carefully.
Fast Repair provides an online platform to connect you (“the Customer”) with independent, third-party trade professionals (“Partners”) for various repair and maintenance services.
We use your location and service needs to find Partners in your area with the earliest availability. We are not a traditional contractor, and we do not perform the repair services ourselves. Our role is strictly that of an introductory platform.
Provisional Booking: You can use our Platform to find and provisionally reserve an appointment slot with a Partner Contractor. You will see their available times and an indication of their costs, such as a call-out fee.
Confirmation: The Partner Contractor will then contact you directly to confirm the appointment details, discuss the job specifics, and provide you with their own service terms and final pricing.
The Service Contract: Your contract for the repair work is always directly between you and the Partner Contractor. Fast Repair is not a party to this contract. Any terms, warranties, or guarantees regarding the work are provided by the Partner Contractor, not by Fast Repair.
We understand that you trust us to connect you with reliable professionals. We undertake a basic vetting process for Partner Contractors wishing to join our Platform. This typically includes:
Confirming they hold valid Public Liability Insurance.
Verifying their identity and status as a registered company or sole trader.
However, you acknowledge that this vetting process is not a guarantee or warranty of the quality, suitability, or competence of a Partner. We do not perform exhaustive background checks. You should always use your own judgement when hiring any service professional.
This is a key term of our service. Because the service contract is between you and the Partner Contractor, we are not responsible for their performance.
To the fullest extent permitted by law, Fast Repair is not liable for any of the following arising from the services provided by a Partner Contractor:
Any financial losses, damages to your property, or personal injury.
Poor workmanship, incomplete jobs, or failure to attend an appointment.
Any disputes over pricing, invoices, or payments.
Any act, negligence, or omission by a Partner Contractor.
Our liability to you is strictly limited to issues directly related to the operation of our Platform.
All payments for the repair work, including call-out fees and final invoices, are made directly from you to the Partner Contractor. Fast Repair does not process these payments and is not responsible for any payment disputes. You must obtain an invoice or receipt directly from the Partner Contractor.
Should a dispute arise between you and a Partner Contractor, you should first attempt to resolve it directly with them. This is the standard and most effective first step.
As a gesture of goodwill, Fast Repair may, at its sole discretion, offer to assist in mediating the dispute. However, we are not obligated to do so and do not guarantee any particular outcome.
As a user of our Platform, you agree to:
Provide accurate and complete information when making a booking request.
Treat Partner Contractors with courtesy and respect.
Use the Platform for its intended purpose only and not for any unlawful activities.
These Terms and Conditions, and any dispute arising from them, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any claims.