How does Fast Repair vet its contractors?
Each contractor undergoes a rigorous vetting process that includes checks on professional qualifications, work experience, insurance coverage, and a review of customer feedback. This ensures that only skilled and reliable contractors are part of our network.
Can I get a quote before booking a service?
Yes, Fast Repair provides instant, transparent quotes for your service request directly through our platform, allowing you to see the cost before making a booking.
What happens if I’m not satisfied with the service provided?
If you’re not satisfied with the service, Fast Repair will work with you and the contractor to resolve the issue, ensuring a satisfactory outcome or providing guidance on next steps.
How quickly can a contractor be dispatched for urgent repairs?
For urgent repairs, we aim to dispatch a contractor on the same day or within the next 24 hours. Our platform prioritizes urgent requests to ensure timely assistance.
Are there any services Fast Repair doesn’t cover?
Fast Repair covers a wide range of home and business repair and maintenance services. If there’s a service you require that’s not listed on our platform, please contact us for assistance.
What should I do if a contractor requests additional payment beyond the quoted price?
If a contractor requests additional payment, please contact Fast Repair immediately. We’ll review the request to ensure it’s justified based on the job’s requirements or unforeseen complications.
Is my personal information safe with Fast Repair?
Yes, your personal information is secure with us. We adhere to GDPR and employ robust data protection measures to ensure your information is protected against unauthorized access or disclosure.
How does payment work with Fast Repair?
Payment is made directly to the contractor upon completion of the service to your satisfaction. Fast Repair ensures transparency in the payment process, with no hidden fees.
Can I choose my own contractor or request a specific contractor for my job?
While our platform matches you with contractors based on your service needs and their expertise, you can request a specific contractor if you have a preference based on previous positive experiences.
What is Fast Repair’s cancellation policy?
Customers can cancel or reschedule a booking without penalty up to 24 hours before the scheduled service time. Cancellations made within 24 hours of the appointment may incur a fee, as outlined in the contractor’s policy.