About Fast Repair

Q: What makes Fast Repair different from other platforms?

A: We believe in quality over quantity. We provide exclusive one-to-one job matches, meaning you’re not competing with other businesses on the platform for the same job. This ensures a higher chance of conversion and a better experience for both you and the customer.

Q: What are the benefits of partnering with Fast Repair?

A: Here are just a few:

– No membership or joining fees: You only pay when you’re introduced to a new customer.

– High-quality job matches: We provide one-to-one job matches with customers who have already seen your pricing and availability. No more chasing ambiguous leads!

– Full job management: Our app includes features like driving directions, automated customer notifications, and job status updates to streamline your workflow.

– Increased customer satisfaction: Keep your customers informed and happy with automated SMS/email updates throughout the job process.

– Dedicated support: We’re here to help you succeed! Our team is always available to answer your questions and provide assistance.

Q: How does the commission structure work?

A: You set your own commission! This is the amount you’ll pay each time you’re matched with a potential customer and the job is added to your app. You have complete control over your commission and can change it anytime within the app. The commission is inclusive of VAT and is deducted automatically from your chosen payment method at midnight each day for all customer introductions from the previous day.

Q: Why do I set my own commission?

A: Every business achieves different results. Factors like your pricing, availability, reputation and local competition influence the ratio of job success and, subsequently, your ideal commission rate will be unique to you. We recommend starting low and gradually increasing it to find the sweet spot between the number of new customer introductions and the cost of each.

Q: How does commission affect the number of jobs I get?

A: Higher commission = more customer introductions. Our system automatically invests more in advertising (Google Ads, Facebook Ads, etc.) when the commission is higher, increasing your visibility to potential customers.

Q: Can I set different commissions for different services or locations?

A: Absolutely! You can create multiple “Targeting” profiles within the app to customize your commission for different services and locations. This allows you to fine-tune your spending based on factors like travel distance or job complexity.

Q: How do I get paid for completed jobs?

A: You will invoice the customer directly for any work you complete. The commission you pay to Fast Repair only covers the cost of being matched with the customer.

Q: Will I be competing with other businesses for the same customer?

A: No! Unlike other platforms that sell leads to multiple companies, Fast Repair provides exclusive one-to-one matches. This means you’re not wasting time and effort chasing leads that have already been claimed by someone else.

Q: What is the average quote acceptance rate?

A: Experience an industry-leading quote acceptance rate! Over 35% of customers accepted quotes through Fast Repair in 2024. This is because customers are pre-qualified, have already seen your pricing and availability, and are actively looking for a repair specialist like you.

Q: How does Fast Repair ensure customer satisfaction?

A: Our platform is designed to provide a seamless and positive experience for customers. This includes automated notifications, easy online booking, and access to your business information and credentials. Happy customers are more likely to leave positive reviews and recommend your services, helping you grow your business.

Job Management

Q: How do I manage jobs through the Fast Repair app?

A: Our app provides a comprehensive job management system with the following features:

– Real-time driving directions: Get to your jobs quickly and efficiently with integrated navigation, distance and travel times based on your current GPS location.

– Automated customer notifications: Keep customers informed with automatic SMS/email updates at every stage of the job.

– Job status tracking: Easily update the job status (New Quote, New Booking, Appointment Confirmed, Parts Required, Parts on Order, Completed, Cancelled) to keep track of your progress and trigger relevant notifications for the customer.

– Centralized job information: Access all job details, customer information, and communication history in one convenient place.

Q: What are the different job statuses, and what do they mean?

A: Here’s a breakdown of the job statuses you’ll encounter in the app:

– New Quote: A customer has been matched with you, and they’ve received your quote.

– New Booking: The customer has accepted your quote and booked the job online.

– Appointment Confirmed: You’ve confirmed the appointment date and time with the customer.

– Parts Required: You’ve assessed the job and determined that parts are needed.

– Parts on Order: You’ve ordered the necessary parts, and they’re awaiting delivery.

– Completed: You’ve completed the job.

– Cancelled: The job has been cancelled.

Q: How do I update the job status?

A: Simply open the job details in the app and select the appropriate status from the dropdown menu. This will automatically update the customer with the relevant information via SMS/email.

Q: What kind of notifications do customers receive?

A: Customers receive automated notifications throughout the job process, including:

– Partner updates: Notification that they’ve been matched with you, including your business information and quote details.

– Appointment reminders: Reminders about their upcoming appointment.

– Job status updates: Updates on the progress of their job, such as when parts are ordered or when you’re on your way to their location (e.g. Your engineer is on the way. ETA 27 minutes”).

– Review invitations: An invitation to leave a review about their experience with your business.

Managing Your Targeting

Q: What is Targeting, and how does it work?

A: Targeting allows you to specify the types of jobs you want to receive and the areas you want to serve.  You can create multiple Targeting profiles within the app, each with its own set of criteria, including:

Services

Choose the specific repair services you offer (e.g., Washing Machine Repair, Dishwasher Repair, Boiler Repair).

Locations

Define the postcodes or areas where you’re willing to work.

Pricing Style

Select your preferred pricing structure (e.g., Fixed Price Callout/Labour, Hourly Rate).

Callout/Labour/Hourly Fees

Set your callout fee and hourly or fixed labour charges.

Booking Latency

Specify how soon you can typically take on a job (e.g., Same Day, Next Day, Within 2 Days).

Commission

Set the commission you’re willing to pay for each match.

Max Units per Day

Limit the number of jobs you want to receive per day.

Q: Why should I create multiple Targeting profiles?

A: Creating multiple Targeting profiles allows you to:

– Offer different services at different rates: You might charge a different commission for specialized services or those that require more travel time.

– Target specific locations: You can focus on areas where you’re most competitive or where demand is high.

– Control your workload: You can adjust your maximum units per day based on your availability and capacity.

– Test different strategies: You can experiment with different commission rates and booking latencies to optimize your earnings and workload.

Q: How do I create a new Targeting profile?

A:

1. Open the Fast Repair app and go to the “Targeting” section.

2. Tap the “Add New Targeting” button.

3. Enter your desired criteria for services, locations, pricing, etc.

4. Save your new Targeting profile.

Example Targeting;

Services

Washing Machine Repairs

Dishwasher Repairs

Locations

AB1

AB2

AB3

AB4

AB5

AB6

AB7

Pricing Style

Fixed Price Callout/Labour

Callout Only

£70

Callout & Labour

£85

Booking Latency

Next Working Day

Commission

£7

Max Units per Day

10

With this configuration, you would receive only Dishwasher and Washing Machine repair jobs in AB1-7, the customer would see the next available booking date as the next working day, the fees shown to the customer would be a Fixed Price for Callout Only or Callout/Labour (depending on outcome) and you would receive a maximum of 10 customer introductions per day at a cost of £7 each.

Q: Can I edit or delete a Targeting profile?

A: Yes, you can edit or delete any of your Targeting profiles at any time. Simply go to the “Targeting” section in the app, select the profile you want to modify, and make the necessary changes.

Q: How do I know which Targeting profile is active?

A: The active Targeting profile is indicated in the app. You can easily switch between profiles to adjust your targeting criteria as needed.

Q: What happens if I don’t have any active Targeting profiles?

A: You won’t receive any job matches if you don’t have any active Targeting profiles. Make sure to create at least one profile with your desired criteria to start receiving job matches.

Q: Can I target customers based on specific appliance brands or models?

A: Currently, you can only target customers based on the general service category (e.g., Washing Machine Repair). However, we’re exploring options to add more granular targeting options in the future.

Q: What if I have questions about setting up my Targeting?

A: Our support team is always happy to help! You can reach out to us at support@fast.repair with any questions you may have.